RETURN POLICY
 
Last updated July 02, 2024
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at care@smakz.in to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
 
Bigoven Foods: SMAKZ
Attn: Returns
RMA #
 
1st Floor, 8th Main, No 75, 4th Cross, J C Industrial Estate, Kanakapura Road, Bengaluru Urban, Karnataka
Kanakapura Road, Bengaluru Urban, Karnataka, 560062
India
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
 
EXCEPTIONS
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
 
 
Please Note
     
Kindly note that all items marked as FINAL SALE are sold as-is and are not returnable. This means that these items cannot be exchanged, returned, or refunded under any circumstances. We thank you for your understanding and for choosing to shop with us.  
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
 
 
8047354389
care@smakz.in